Take a look at our Size Guide. If you are still not sure please do not hesitate to contact us via email@example.com and we will find your perfect size.
We are still a small label and have not yet stocked a lot of goods per size. We are constantly working on the production of additional pieces. Please send us an email at firstname.lastname@example.org with your desired product and size and we will notify you when we have more in stock.
Please contact us as soon as possible at email@example.com, quoting your name and order number. We will check the status of your order and make any necessary changes. If your order has already been prepared for shipping, you will need to return it to us upon receipt.
Shipping & Delivery
We are shipping worldwide.
If you have any questions feel free to send us an email firstname.lastname@example.org and we are happy to help.
It depends on the country you live in and the shipping service provider you will choose. Normally it takes between 3 to 7 business days for the package to arrive. All delivery details and tracking links can be comfortably accessed via our shipping portal. You will also receive notifications via email and/or text message.
All packages are shipped climate-neutral via DHL Parcel GoGreen, DHL Express GoGreen or UPS.
Shipping and returns are free of charge within Germany. You can additionally opt for express delivery for a small surcharge of €6.00.
Within the EU we are offering free shipping.
For all other countries you can choose between standard UPS and DHL express delivery. All shipping prices apply and are calculated automatically at checkout:
Andorra, Bailiwick of Guernsey, Bailiwick of Jersey, Norway, San Marino, Switzerland. UPS Standard: €12.00 / DHL Express: €22.00
China, India, Japan, Canada, Mexico, Russia, Turkey, Ukraine, United Arab Emirates United States of America. UPS Standard: €19.00 / DHL Express: €29.00
Australia, New Zealand, Rest of World. UPS Standard: €29.00 / DHL Express: €39.00
Yes, you will be automatically updated on the delivery process via email. You can also track your order at any time via the link in your confirmation email.
If you are outside the EU taxes or customs duties can be due. Every country has its own regulations and the costs can vary. Please note that SETERY does not have any influence on the calculations of the costs. Therefore please check the website of your local tax authority.
We are tring to avoid as much waste as possible. We are a digital brand - you will receive all invoices via email.
We love our products and hope you will love them as much as we do. But we also understand that sometimes there is a good reason to return your order and we are happy to help. You can return your order within 14 days to us.
Within Germany it is free of charge. For all other countries the following prices for returns apply:
Australia, New Zealand, Rest of World. UPS Standard: €29.00
You can pay with PayPal, credit card, Klarna and instant bank transfer (Sofort).
We take security very seriously, so we do everything we can to protect your information. All confidential data, including payment information, is encrypted and transmitted through our industry standard Secure Socket Layer (SSL).
Yes, you can buy gift cards ranging from 25 to 500 Euros in our shop.
You can find them under the product category.
All our garments are produced in Germany. We are very happy to call the family owned tailor manufactory Anneliese Winkler in Malgersdorf, Bavaria our partner. For more information you can also take a look on their website.
Yes, everything is vegan! From the fabric to the buttons. We are constantly on the lookout for innovative and high-quality materials that do not cost any harm to animals.
At the moment, SETERY as a company or our products are not yet certified. We are still a small label and are working on solutions for the future. Of course, we only use certified materials and pay the highest attention to social justice. Our fabrics are GOTS and Fair for Life certified. Most of our fabrics are from Contonea and therefore manufactured according to the world's most demanding standard for natural textiles, the IVN BEST. Our organic cotton PANIA and KIRI pieces in ecru are all natural and not dyed.
We are keeping it short and local. We source our textiles as local as possible to reduce transport emissions. All our garments are sent to you directly from our production without any detours or unnecessary transports.
We do not use any plastic for our packaging at all. You also won't find any unnecessary paper in your parcel, and we will send your invoice via email. All our parcels, national or international, are sent carbon neutral via UPS or DHL GoGreen.
We are using organic cotton and lyocell fabrics. Organic cotton is grown without the use of pesticides and the seeds have not been genetically modified. It is not a secret that cotton is 'thirsty', but organic cotton farming needs significant less "blue water" than huge conventional cotton farms. We also use lyocell textiles, which are produced in a closed loop production cycle - using the same water over and over again.